HomeI receive a licensing error (error code 2085 - symptom 37 / 2072 - symptom 4 / 7003 / 7001 / 2)

I receive a licensing error (error code 2085 - symptom 37 / 2072 - symptom 4 / 7003 / 7001 / 2) when I start SPSS.

 

Nearly all licensing issues with SPSS can be fixed by following these steps:

NOTE: If you do not have a valid, unexpired license then that will be the root cause. However, assuming you have a valid license, these errors indicate that the license file saved in the installation directory is not valid. Perhaps the license file is missing or out of date and has not been updated, often even though you may have already run the License Authorization Wizard (LAW).
 

1. First try just running the License Authorization Wizard ("LAW") again. It is important that Windows user start the LAW by right clicking and selecting 'Run As Administrator'.


Windows users - by default (unless you override it in the installation) the License Authorization Wizard can be found in:
SPSS 28 users: This PC>Local Disk (C:)>Program Files>IBM>SPSS Statistics
SPSS 27 users: This PC>Local Disk (C:)>Program Files>IBM>SPSS>Statistics>27
SPSS 26 users: This PC>Local Disk (C:)>Program Files>IBM>SPSS>Statistics>26
You can go to this path by opening File Explorer and choosing the appropriate path.

 

  • Right click on the SPSS License Authorization Wizard and choose "Run As Administrator"
  • Complete the wizard, using the authorization code you have been provided
  • Restart SPSS


 


Mac users - By default (unless you override it in the installation) the license authorization wizard can be found in:
SPSS 28 users: Applications>IBM SPSS Statistics>Resources>Activation
SPSS 27 users: Applications>IBM SPSS Statistics 27
SPSS 26 users: Applications>IBM>SPSS>Statistics>26
You can go to this path by opening Finder and choosing the appropriate path.
 

  • Open the SPSS License Authorization Wizard (called "LicenseWizard" for SPSS 28 users)
  • Complete the wizard, using the authorization code you have been provided
  • Restart SPSS


NOTE: When the License Authorization Wizard loads, it may say "No Licenses Found" as per the below. Please press 'Next' to proceed to license your product.

I-receive-a-licensing-error-code-2085img-(1).png
 

2. If the above does not resolve the problem, you will need to rename the existing license file so that it does not interfere with the re-licensing of the product, and then re-license it.


Windows Users
1. Go to the folder where Statistics is installed.

SPSS 28 users: C:\Program Files\IBM\SPSS Statistics
SPSS 27 users: C:\Program Files\IBM\SPSS\Statistics\27
SPSS 26 users: C:\Program Files\IBM\SPSS\Statistics\26

2. Look for the 'lservrc' file
3. Right click on this and select 'Rename'
4. Rename it to 'lservrc_old'
5. Run the SPSS Statistics License Authorization Wizard (right click to Run As Administrator) and re-license SPSS Statistics with the authorization code
6. The SPSS Statistics program should now launch without error.

Mac users

SPSS 28 users:

1. Open up FINDER
2. Open up the APPLICATIONS folder
3. Open the IBM SPSS Statistics folder
4. Open the Resources folder
5. Open the Activation folder
6. Locate and Control Click lservrc and choose Rename, and rename it to "lservrc_old"
7. Run the License Authorization Wizard
8. Re-launch Statistics. The software should now launch without error

SPSS 27 users:

1. Open up FINDER
2. Open up the APPLICATIONS folder
3. Open the folder where SPSS is installed: Open up the IBM SPSS Statistics 27 folder
4. Open the Resources folder
5. Open the Activation folder
6. Locate and Control Click lservrc and choose Rename, and rename it to "lservrc_old"
7. Run the License Authorization Wizard
8. Re-launch Statistics. The software should now launch without error.

SPSS 26 users:

1. Open up FINDER
2. Open up the APPLICATIONS folder
3. Open the folder where SPSS is installed: Open up the IBM folder, then SPSS folder, then Statistics folder, then the 26 folder
4. Locate the "SPSSStatistics.app" (application bundle) and bring up the contextual menu of that bundle and choose "Show Package Contents".

NOTE: Depending on how your Mac OS X key board is set up, you will either need to hold the "Control" key or the "Command" key followed by a Click of the mouse to get to the Statistics application bundle.

8. Open up the Contents folder
9. Open up the bin folder
10. Locate and Control Click lservrc and choose Rename, and rename it to "lservrc_old"
11. Run the License Authorization Wizard
12. Re-launch Statistics. The software should now launch without error.