• Licensing - What are Citavi Accounts?

    Your Citavi account contains your license keys and helps you manage and purchase licenses. In addition, you can do the following:

    • After logging in to your account, you can see any upgrade discounts for new versions that you are entitled to.

    • If you received a Citavi voucher code, you can redeem it for a personalized license key.

    • If you purchased licenses for Citavi for DBServer, you can download the license file that you'll then install on the server.

  • Licensing - Can I unlock Citavi on multiple computers?

    Yes. Citavi licenses are specific to a person, not a computer. The Citavi end user license agreement allows you to unlock Citavi on all personal devices, for example your office computer and personal notebook computer, using the same license key. 

  • Projects - More than 100 references in Citavi Free - what happens now?

    Citavi Free has the complete functionality of Citavi for Windows, with one limitation: you cannot save more than a 100 references in all open projects.

    This means that if you have a single project, you can only save 100 references in it. If you work with multiple projects, you can only save if there are no more than 100 references in all the projects you have open at the same time.

    If you have reached the 100 reference limit and need to add more references, you must upgrade to Citavi for Windows. Upgrading will not lose existing data will never be lost.

    You can purchase a license to Citavi for Windows. You can then unlock Citavi Free into Citavi for Windows and resume working.

  • Projects - After opening a project, Citavi reports that the project is read-only

    Problem
    After opening Citavi you receive a message that the project is read-only.

    Causes and solutions

    You are trying to open a project with more than 100 references, but you are using Citavi Free.
    Upgrade to Citavi for Windows and enter your license key.
     

    The Citavi project has the "read-only" file property.
    In Windows Explorer, right-click the Citavi project file and then click Properties. Click General and then clear the Read-only checkbox.
     

    The Citavi project is read-only because it was directly opened from a ZIP file.
    Extract the project by right-clicking the ZIP file and clicking Extract all. Open the extracted project file.

  • Searching - Online Search cannot connect to Internet

    Problem
    When attempting to perform an online search, you get the following error:
    Citavi cannot establish a connection with the Citavi server. Please check your Internet connection or try again later.

    Cause
    Citavi cannot establish a connection with the Citavi server.

    Solutions
    Check the following items: 

    1. Do you use a proxy server? 
    Especially if you are on a corporate or university network, you might not have a direct connection to the Internet, but instead connect through a proxy server. Ask your system administrator for the settings and enter them under Tools > Options > Search > Proxy settings. If you are on a home network, make sure you select the Do not use a proxy option.
     
    2. Is your proxy compatible with HTTP 1.1?
    Your proxy server might not be compatible with the current version of the HTTP protocol. If you can't connect, under Tools > Options > Search > Proxy settings, try selecting the Compatibility mode for HTTP 1.0 proxies checkbox. Ask your system administrator if necessary.
     
    3. Do you use a firewall?
    If you use a firewall, it might block access for Citavi. Check your firewall settings and make sure Citavi is allowed to connect.
     
    4. Do you use Internet security software?
    If you use Internet filtering software such as G-Data, it might use a content filter that prevents Citavi from connecting. Refer to your content filter's documentation to learn how to allow HTTP traffic from Citavi if it is not listed below.

     
    • Kaspersky Endpoint Security: Add Citavi as a trusted application. Open the main window. Switch to the Settings tab and select Anti-Virus protection in the left frame. In the right frame, in the Exclusions and trusted applications section, click the Settings button. In the Trusted Zone window, click the Trusted applications tab. Click the Add button. In the Path field enter %programfiles(x86)%\Citavi [version number]\bin\Citavi.exe

     

    • G-Data's content filtering feature can prevent Citavi from downloading search results. In the G-Data AntiVirusKit click Options > Web/IM and then clear the Process Internet content (HTTP) checkbox.

  • Searching - Searching subscription databases in Citavi

    Problem
    Using Citavi's Online Search feature, you perform a search in a subscription database, but you receive no results. However, you have no problems when searching the same database online in your browser.

    Cause
    Database providers use two different forms of access to their databases and control this access in different ways as well. When you access the database in your web browser, the http protocol is used. When you search the same database from within Citavi, the Z39.50 protocol is used.

    The Z39.50 protocol supports two authentication methods: IP address verification and username and password authentication. Some providers only use IP address verification, others use a password, and still others combine both IP address and username and password.

    Information providers will give the contact person at the subscribing institution the username and password for Z39.50 access. Naturally, they do not want this information to fall into the wrong hands. For this reason, Citavi lets administrators create a settings file. Using a settings file, students, faculty, and staff can access the collection of bibliographic databases and catalogs the organization subscribes to, but usernames and passwords are encrypted so they remain secure. The Citavi manual describes in detail how to create a settings file.

    Which information providers use which authentication method?

    CSA: IP address verification and username and password authentication.

    DIMDI: IP address verification or username and password authentication.

    EBSCO: IP address verification, sometimes additionally username and password authentication. See also Activating Z39.50 Access for EBSCO databases.

    Elsevier (Sciencedirect, Scopus): IP address verification.

    Gale: See Searching Gale databases.

    OCLC: IP address verification or username and password authentication.

    OvidSP: IP address verification or username and password authentication.

    ProQuest: IP address verification, sometimes additionally username and password authentication.

    Silver Platter: IP address verification or username and password authentication.

    Thomson-Reuters: IP address verification, sometimes additionally username and password authentication..

  • Word Add-In - Add-In not visible in Word (START HERE)

    Problem
    After starting Microsoft Word you do not see the Citavi tab. 

    Before checking the points below, make sure that you are working with the latest version of Citavi. In Citavi on the Help menu, click Check for updates. If an update is available, install the update and then check if the Word Add-In appears.

    Possible Causes
    (from most to least common)

    1. The Word Add-In was not installed
    2. Word disabled the Word Add-In
    3. Upgrade to a later version of Microsoft Office
    4. The Word document that you opened was selected in Windows Explorer and was appearing in the Windows preview
    5. Word was still running in the background when you tried to start it
    6. Word's Trust Center is preventing add-ins from being run
    7. Antivirus software prevented the Word Add-In from being installed
    8. You are using Office 2010 Starter (Click-to-Run)
    9. Two versions of Office are installed on your computer
    10. Older versions of Office were not uninstalled completely
    11. The Word Installation is damaged

  • Word Add-In - Add-In unavailable: Citavi Pane appear in gray (START HERE)

    Problem
    When you open Word, the Citavi tab is displayed. However, on the Citavi ribbon the Citavi pane button is unavailable.

    Causes

    • Word opened the document in protected view

    • The opened file does not have the .doc or .docx file format

    • Settings in Word's Trustcenter are blocking the activation of the Add-In

    • Visual Basic for Applications was not installed with Office

    • The template CitaviWordAddIn.dot was disabled 

  • Citation Styles - What if the citation style I need is not available in Citavi?

    Problem
    You need a citation style for a particular journal that is not already available in Citavi.

    Solution
    The Citavi team will gladly create a citation style for you! Please note the following:

    • The citation style must be the official style of a periodical or publisher.

    • Author guidelines must be available.

    • The style is for the current Citavi version


    If the style fulfills these requirements, please contact us. Citavi will create up to two citation styles for you at no charge as long as you have a license key for Citavi and do not need the style within three days (see "Express Service" below).

    Express Service
    If you need a citation style within three days, contact us and specify that you need the citation style within 3 days. 

  • Citation Styles - I want to create my own style

    Problem
    You want the formatting of your citations and bibliography to look a certain way and for that reason want to create your own style.

    Solution
    Citavi includes a robust Citation Style Editor which makes it possible to implement almost any citation rules you might encounter. As a result, the Editor is a very complex tool and requires a great deal of time to master. It's often more efficient to first try an alternate approach:


    ​1. Search for a matching or similar style.
    There's a good chance that you'll be able to find a style in Citavi that is similar to yours. In Citavi 4 and later an advanced style finder is available, which helps you select styles according to certain criteria. The manual shows you how to use this feature.


    2. Don't make unnecessary changes.
    If your department or course requires you to use a style that only differs in a few small details from the style you found, check with your professor or advisor to see if their guidelines are "only" a recommendation and if it might be possible to use a different citation style. Such citation rules are usually created to give students some guidance so that sources are cited completely and in a consistent way.


    3. Take the time to become familiar with the Citation Style Editor's main features.
    Refer to the manual chapter Creating Citation Styles.


    4. Don't start from scratch; find a similar style and make changes to it.
    You'll save a lot of time if you make changes to a pre-existing style. See how in the manual.


    5. Check for solutions to typical style problems.
    Chances are, if you're not sure how to recreate a style rule, someone else already has been, too. Search our Forum to find solutions for how to implement common citation style requirements.

     

    6. Let us help!
    If you have a license for Citavi, Citavi Support are happy to help you with your individual questions. Contact us. Please note that Individual citation style questions are limited to three free requests. If you need additional support beyond that, we're happy to help for an additional fee.