• Do I need to uninstall an older version of Didger before installing a new version?

    You do not need to uninstall previous versions of Didger (i.e. Didger versions 1, 2 or 3) before installing Didger 4, provided you install them in different directories. By default, this will be the case.

    However, you do need to uninstall previous versions of Didger 4 before installing a newer full version of Didger 4. Do NOT install a newer FULL version of Didger 4 over a previous version of Didger 4 (i.e. do not install 4.1 over 4.0.). This will not update the software. If for some reason you need to do a FULL installation of Didger 4, uninstall the previous version before installing the updated version.

  • Do you offer a Mac version of your software?

    Golden Software does not offer any versions of our software that are compatible with any Mac operating systems. However, we have heard from several users that our programs will run on a Windows emulator. Windows emulators allow a Windows environment to run on a Mac operating system. Golden Software products may be able to be run from within the Windows emulator. However, we do not test our software under these conditions. We suggest downloading the demos and trying it for yourself.

  • How can I get the latest version of Didger?

    Minor updates (i.e. version 4.00 to 4.02) may be downloaded for free if your serial number is registered. Connect your computer to the Internet, then click the Help | Check for Update command in Didger. This will download the latest patch and install it on your machine. Information about the latest version is listed on the Version History page.

    If you experience any problems with this command or would like to download the full version of the updated software, please email your registered Didger 4 serial number to didgersupport@goldensoftware.com. Once your serial number is verified, we will send you download instructions.

  • How do I install or uninstall Didger?

    Installing Didger
    Installing Didger 4 requires that you be logged into an account that has Administrator rights. Golden Software does not recommend installing Didger 4 over any previous version of Didger. Please ensure that you install Didger 4 into a new directory, which is what will happen by default. Didger 4 can co-exist with older versions as long as they are in different directories.

    To begin the installation, either insert the CD into the CD-ROM drive, or double-click on the downloaded EXE file to run it. See below for details of each method.


    Installing Didger on a Local Drive from CD:

    1. Insert the CD-ROM in the CD-ROM drive. The Setup program automatically begins on most computers. 
    2. Choose the "Install Didger" option from the screen and setup will begin.

    If the Setup program does not automatically start, double-click on the My Computer icon on your desktop. Open the CD-ROM drive which contains the Didger disk by double-clicking on the CD-ROM icon. From the CD-ROM folder find and double-click on Autorun.exe to launch Didger's Setup program. Select "Install Didger" and setup will begin.


    Installing Didger on a Local Drive Using a Downloaded EXE:

    1. Double-click on the My Computer icon on your desktop and navigate to the folder containing the downloaded file.
    2. Double-click on the file Didger40.exe to begin the installation process. The EXE extension is not displayed if you have enabled the option to "Hide Extensions for Known File Types" in My Computer.


    Uninstalling Didger

    To uninstall Didger 4, go to the Control Panel and double click on Add/Remove Programs (Windows 2000 and XP) or Programs and Features (Windows Vista). Select “Didger 4” from the list of installed applications. Click the Remove or Uninstall button to uninstall Didger 4.

  • Is technical support free?

    Yes, Technical Support is free to all users for as long as you own the product. You must register your product in order to receive technical support.

  • What are Didger’s system requirements?

    • Windows 2000, XP, Vista, or Windows 7 operating system

    • 100 MB of free hard disk space

    • 512 MB RAM minimum, 1 GB or higher recommended for large images

    • 1024 x 768 x 16-bit color minimum monitor resolution

  • Where can I find my serial number?

    The serial number is on the registration card attached to the CD sleeve, or in the download instructions you received when you ordered the software. Please complete the registration card and return it to Golden Software or register online at our web site. After you install Didger and run it for the first time, you can also find your serial number by opening the software and going to Help | About Didger. The About Didger dialog box will show the serial number.