• Do you offer a Mac version of your software?

    Grapher 12 is a Windows program. Golden Software does not offer any versions of our software that are compatible with any Mac operating systems. However, we have heard from several users that our programs will run on a Windows emulator. Windows emulators allow a Windows environment to run on a Mac operating system. Golden Software products may be able to be run from within the Windows emulator. However, we do not test our software under these conditions. We suggest downloading the demos and trying it for yourself. Thank you for your patience.

  • How can I get the latest version of Grapher?

    Minor updates (e.g. version 12.0 to 12.1) may be downloaded for free if your serial number is registered. Connect your computer to the Internet, then click the File | Online | Check for Update command in Grapher. This will download the latest patch and install it on your machine.

    Major upgrades contact Hearne

  • How do I install Grapher?

    Installing Grapher 12 requires that you be logged into an account that has Administrator rights. Golden Software does not recommend installing Grapher 11 over any previous version of Grapher. Please ensure that you install Grapher 12 into a new directory, which is what will happen by default. Grapher 12 can co-exist with older versions as long as they are in different directories.

    To begin the installation, either insert the CD into the CD-ROM drive, or double-click on the downloaded EXE file to run it. See below for details of each method.

    Installing Grapher on a Local Drive from CD:

    1. Insert the CD-ROM in the CD-ROM drive. The Setup program automatically begins on most computers. 
    2. Choose the "Install Grapher" option from the screen and setup will begin.

    If the Setup program does not automatically start, double-click on the My Computer icon on your desktop. Open the CD-ROM drive which contains the Grapher disk by double-clicking on the CD-ROM icon. From the CD-ROM folder find and double-click on Autorun.exe to launch Grapher's Setup program. Select "Install Grapher" option and setup will begin.

    Installing Grapher on a Local Drive Using a Downloaded EXE:

    1. Double-click on the My Computer icon on your desktop and navigate to the folder containing the downloaded file.
    2. Double-click the downloaded file to begin the installation process.

  • How do I uninstall Grapher?

    To uninstall Grapher, follow the directions below for the operating system you are using.

    Windows XP: To uninstall Grapher, go to the Windows Control Panel and double-click Add/Remove Programs. Select Grapher 12 from the list of installed applications. Click the Remove button to uninstall Grapher 12.

    Windows Vista: To uninstall Grapher when using the Regular Control Panel Home, click the Uninstall a program link. Select Grapher 12 from the list of installed applications. Click the Uninstall button to uninstall Grapher 12.

    To uninstall Grapher when using the Classic View Control Panel, double-click Programs and Features. Select Grapher 12 from the list of installed applications. Click the Uninstall button to uninstall Grapher 12.

    Windows 7: To uninstall Grapher, go to the Windows Control Panel and click the Uninstall a program link. Select Grapher 12 from the list of installed applications. Click the Uninstall button to uninstall Grapher 12.

    Windows 8: From the Start screen, right-click the Grapher 12 tile and click the Uninstall button at the bottom of the screen. Alternatively, right-click anywhere on the Start screen and click All apps at the bottom of the screen. Right-click the Grapher 12 tile and click Uninstall at the bottom of the screen.

  • One of my manager windows has disappeared! What can I do to get it back?

    Grapher 12 has a command that will reset manager windows to their default positions to address this issue. Choose View | Display | Reset Windows. Click OK in the dialog prompting you to restart Grapher. Save any open Grapher files and choose File | Exit. When you reopen Grapher, all of the manager windows will be back in their default positions.

  • Should I install the Grapher 32-bit or Grapher 64-bit?

    If you are using a 32-bit version of Windows, then Grapher 12 32-bit is installed automatically.

    If you are using a 64-bit version of Windows, then Grapher 12 64-bit is installed automatically. There is an option to install the 32-bit version instead, but we recommend installing the 64-bit version of Grapher 12. Although Grapher 32-bit is capable of installing and running on Windows 64-bit, the 32-bit version of Grapher 12 does not take advantage of the increased 64-bit memory space.

  • What are the system requirements?

    • Windows XP SP2 or higher, Vista, 7, 8 (excluding RT), 10 or higher

    • 32-bit and 64-bit supported

    • 1024 x 768 or higher monitor resolution with 16-bit (or higher) color depth

    • At least 500 MB free hard disk space

    • At least 512 MB RAM minimum, 1 GB RAM recommended

  • Where can I find my serial number?

    The serial number is located on the CD sleeve, or in the download instructions you received when you ordered the software.  After you install Grapher and run it for the first time, you can also find your serial number by opening the software and going to File | About Grapher. TheAbout Grapher dialog box will show the serial number.