You score ten out of ten for customer service. So easy especially with the YouTube video running on the iPad as I installed on the Mac. Many thanks

Great customer service!

The best customer service I have ever had. Thank you.

Last time I had to install this program, something did not work. The agent got it up and running. This time, I had no issues, gave me a few tips and everything worked. Awesome customer service

Got all the information needed to make a purchase decision, thanks.

Thank you Penny for going above and beyond to help with my issues today. Great customer service and very knowledgeable

Great help and quick support. Many thanks!

Quick, focused, up to the point. Resolved a difficult issue very quickly. Penny was great! Thank you!

FANTASTIC PROFESSIONAL SERVICE. Used this help for the first time yesterday before purchasing and now purchased. Help was great. Thank you Olivier.

I'll just add, I've been really impressed with the customer service and ease of access since I first purchased my licence. It's appreciated!

Excellent Assistance

I just want to say THANKS to Penny who helped me on a chat session yesterday.  I had been trying to install IBM SPSS for 3 days and you were vendor #5.  Nothing was working (a windows 10 issue I think).  Penny helped me so much and gave me encouragement, guidance and some tips to help. The youtube video was great too.  It's nice to find a vendor that has actual customer service.  Bravo!!

Always a pleasure dealing with Hearne Software.

It's great knowing I can ask a question and you guys respond so quickly. thank you.

Very useful and much easier than calling a phone number.

Fast, knowledgeable service and friendly, too. Thank you.

Service was great!!!

Responded immediately and with certainty with regard to answering my question. Brilliant!!! :)

I always get great customer service from Hearne!

Great customer service, all my questions were answered very quickly.

Very helpful and fixed my issues with ease.

Keith is a gem! Rarely get online help this wonderful. Usually I'm talking to a computer when seeking online help but you guys have real REAL LIVE people!!! Who would've thought!? Thanks again.

Great service. Will definitely be back.

Lifesaver!!!

It has been a real pleasure working with Hearne to obtain SPSS. I highly recommend them as IBM customer service is non existent for students.

Resolved my issue thoroughly and efficiently in a timely manner. Knew exactly what my problem was from first decription and acted accordingly.

I wanted to thank Keith for helping me figure out that the company I bought my SPSS package from didn't deliver the correct package. He was so friendly, got right to the issue, and solved it for me right away. My Masters thesis is now back on track thanks to him and I will be buying from your company next!

Thanks for the excellent customer service.

I am writing because I think it is very important for management to know that these two people (Keith & Penny) who for me are the face and representatives of Hearne, were patient, respectful, determined and exceptionally professional and highly deserve a pat on the back for not giving up on my issues and finding resolution to my problems.

I had a lot of difficulty with the installation of SPSS and found IBM difficult to get help from. I contacted Hearne and they responded in a timely fashion several times and were able to get the program running.

Very responsive and patient.. well done!

Answered my questions promptly with good knowledge provided

Thanks for the excellent service over the years. If only other companies were as well run as yours, life would be a lot easier.

Lavanya was a great help! She helped resolved my issue quickly, and was very responsive.

Olivier was extremely helpful and tried everything to fix my problem and didn't stop until it was solved i really appreciate this.. thanks again

Thanks for the quick help and speedy replies!

This was a great service. I now know what I need to do. Much appreciated!

I recently had difficultly installing SPSS on my computer due to a problem with my employers firewall. I dealt with Winnie and then Chris over chat and phone. In the face of my frustration I found both incredibly professional, patient and competent. Your support team is a pleasure to deal with and should be commended. Thank you

Just wanted to say it all worked, everything loaded the first time - perfect!

After spending 30 minutes trying to work my way through IBM/SPSS support, I can't express how grateful and pleased I am by Penny's quick, knowledgeable, and courteous help.

Great service!

Keith responded quickly, answered my question, and got an issue resolved. Very helpful!

Great customer service

Fantastic experience with Hearne. Really impressive customer service - thanks

Thanks for the wonderful service and for going out of the way to help.

Hearne have provided Swinburne Online students with outstanding customer service and support in their purchase and use of SPSS software where the previous supplier could not.  Thanks Hearne – from Swinburne Online students and student support staff.

Fantastic service. I was feeling very stressed and Kaushik was very calm and helpful and knew exactly what to do. Many thanks :)

A very professional organization, I highly recommend this to anyone trying to complete their masters.

Very helpful, Thanks again :)

I very much appreciate the patience, persistence, and eagerness that the technicians Keith and Penny had in helping me resolve my issue with not being able to install v23 of SPSS purchased. They were very attentive and knowledgeable, and helped me greatly to successfully get the software downloaded. Thanks!

The feedback and assistance was given immediately. I appreciate this service being available on a Sunday.