- Make sure you use upper case letters.
- If your code contains a 0, it is a zero, not the letter O. None of the codes contain the letter O.
- Double check the characters in the code. It easy to mistake K for X and A for 4, for example.
- Type the code yourself - do not try copying the code from your order confirmation and pasting it in. You can copy the code, but you cannot include anything before or after the code itself.
- You can enter the code with or without the dashes.
The serial number for your program should be located on the back cover of the CD case. If you purchased KG electronically, it will be on your order confirmation, listed in the Digital Rights. If this is an update, your serial number has not changed. The authorization code should either be inside the CD case or in the order confirmation.