When licensing SPSS Faculty Pack, I cannot enter my authorization code because the field is too small and can't be selected. What do I do?
This is due to display settings on your computer. Please see the steps to resolve here.
When I enter my authorization code, it says 'invalid license code'. What can I do?
A valid SPSS authorization code is always 20 characters in length and only made up of any numbers 0-9 and any lowercase letters a-f. You should take care not to enter spaces or punctuation marks in the field. Please check carefully if you receive the message 'invalid license code'. If you typed the code in, try copying and pasting. If pasted, try typing. If you still have issues, contact us via live chat.
When I start SPSS, I receive a licensing error (error code 2085 - symptom 37 / 2072 - symptom 4 / 7003 / 7001 / 2). What should I do?
If you have a valid license code, you should complete these licensing steps. If you continue to have problems, please contact us via live chat.
I already have SPSS installed, how do I update my license code?
Mac Users - Follow these steps
Windwos Users - Follow these steps
When I start my SPSS Faculty Pack, I receive the error "Attempt to connect to a remote server failed inet: local computer". What do I do?
This could be an unsupported version of the macOS operating system or another problem. Please see information here to fix this problem.
When I license my SPSS Faculty Pack product, I receive the message "Authorization failed. You are not authorized to generate any more licenses". How can I install it?
You are permitted to activate the SPSS Faculty Pack twice during the license term. If you attempt to activate it for a third time without contacting us, the registration will fail. If you have exceptional circumstances requiring a third activation, please contact us to discuss. If you require it activated on more machines, you will need to buy a second license.
How do I tell which modules of SPSS have been activated by my license?
Run the license authorisation wizard to view the installed licenses and their expiry dates.
How do I change the language settings in SPSS?
To change the language settings, open the program, then select the 'Edit' menu, then choose 'Options' > 'Language' tab.
When I launch SPSS, I receive the message “The application has failed to start because its side-by-side configuration is incorrect
To fix this, you need to run the Microsoft Visual C++ Redistributable libraries. Please see the instructions here.
I can open SPSS on my Mac, but it is slow to start and/or there are menu options missing.
If menu options disappear or become corrupted, or SPSS is slow to start, you may need to reset your SPSS Preferences. This applies to Mac only. To fix this, please see the instruction video here. The steps are also listed in the description under the video.