Signals ChemDraw FAQs

This problem occurs when ‘Client/Server Run-Time Subsystem” (csrss.exe - responsible for console windows, creating and/or deleting threads) is loading an .exe file or a .dll file that contains a manifest that has Windows Vista extensions leads its internal memory corruption (when it finds a single tag that has two schema properties). The memory corruption causes an access violation in csrss.exe. This causes Windows to restart.

End-users can resolve this by obtaining the hotfix from Microsoft at.

http://support.microsoft.com/kb/921337/en-us

Once you fill in your name and a valid serial number, the “Activate Later”, “Activate over the Internet” and “Activate by Phone/Fax/Email” buttons will go from grayed out to active. If for some reason, you choose not to Activate now, you can choose the Activate Later button and the installation will continue. However, each time you launch one of the programs installed, you will see this prompt, which means entering your name and serial number each time.

If you are connected to the Internet, and have no firewalls running, you can choose the “Activate over Internet” button. If you have any problems with Activate over Internet, use the Activate by Phone/Fax/Email instead.

Clicking on Activate by Phone/Fax/Email will cause a web page to appear that looks like:

Please note that if you have Windows XP SP2 installed, the buttons on this page will not work until you click on the new Internet Explorer Information bar and choose “Allow Blocked Content”:

Activate Online is really the same as the “Activate over Internet” button on the previous screen. You can try it again, but most likely you will need to use either the “Activate by Email” or “Activate by Phone/Fax” button. If you are connected to the Internet, but are having problems using the “Online” option, use the “Activate by Email” button. Clicking the “Email” button will open up a web page that directs you to email the contents of the page to activate@cambridgesoft.com after filling in any blank fields:

Please be sure to include all of the information in the page above from “Serial Number” down to “Email Address” in the email you send to the “activate” address. Your information will be processed, and a return email will be sent to you that includes your Activation Code.

The form is very similar for the “Phone/Fax” option:

Fill in the information requested on this form. Print out the form, and then either call the number listed on this page or fax it to the fax listed. Once the information is processed, and email will be sent to the address you provided with your Activation Code. Once you receive your Activation Code, you will go back to the first screen and type your Activation code in the space provided and then click on the “Activate” button just underneath the field where you typed the Activation code. Once activated, the installation will continue.

Activation is new in our 9.0 products. Similar to the way that Microsoft has implemented Activation in Windows and their Office products, we have implemented Activation in our software to help prevent the illegal use of our software. The benefit to the user is that we will be able to provide you with a higher level of customer support.

The ChemFinder for Word Add-In (cfword.dot) is causing the problem because the signing credentials issued to us by VeriSign have just expired. You can downloaded a newly signed cfword.dot file from our ftp site at:

ftp://ftp.cambridgesoft.com/support/outgoing/win/cfword.exe

Make sure Word is not running, then download this file. After it downloads, double click on it. It should attempt to unzip the new cfword.dot file to the correct location, which is normally C:\Program Files\Microsoft Office\Office10\Startup Make sure this is the correct path for your MS Office Startup folder, and if it is not, adjust the path in the space provided before unzipping.