Privacy, Returns & Cancellations Policy


Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

    1. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

    2. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

    3. We will only retain personal information as long as necessary for the fulfilment of those purposes.

    4. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

    5. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

    6. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

    7. We will make readily available to customers information about our policies and practices relating to the management of personal information.

    8. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


Credit Card and Banking Information

We process all website payments via a secure third party payment gateway and therefore do not store customer credit card details. Transactions on the site are protected with up to 128-bit Secure Sockets Layer encryption. We partner with PayPal, an industry leader to provide a secure payment gateway. For more information on PayPal privacy, click here. If you have any questions regarding our security policy, please Contact Us.

Returns & Dispute Resolution Policy

We understand that sometimes you may need to return a product you have purchased online and to assist you, we have set out below our Policy highlighting key points that you should know. Our Returns Policy includes the rights you have under Australian Consumer Law and other relevant laws.

  1. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. 

  2. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  3. Where a failure does not amount to a major failure, Hearne Software is entitled to choose between providing you with a repair, replacement or other suitable remedy.

  4. Your rights are not limited by a defined time. However, we recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.

  5. You are not entitled to a refund if; you decide you don’t want the goods, you find the same thing cheaper elsewhere or you bought something for someone and they don’t like or already have it.


Cancellations Policy

Cancelling an Order

You may request cancellation of your order (whether it is accepted by us or not) by; contacting us by phone or via live chat. Cancellation of orders within 12 hours of placement are generally accepted and fully refunded, however cancellations more than 12 hours after placement are treated on a case by case basis, and although you may receive a refund we reserve the right to charge an administration fee to cover our reasonable costs in respect of your cancelled order.

Automatically fulfilled licenses, such as some student license types, cannot be cancelled because customers are emailed license codes immediately, but in recognition of your custom we may offer you a discount on any subsequent purchase.

Hearne Software may update these policies from time to time. Please check back here for updates.