• How do I create an account on PTC.com?

    A Basic account can be created here: https://www.ptc.com/appserver/common/account/basic.jsp.


    If you are an acadmic user, please create your account here: https://www.ptc.com/appserver/common/account/ptcacademic.jsp.


    In order to access software downloads, licensing tools and other maintenance entitlements, you will need to upgrade your Basic account to a Customer Support account. This can be done here: https://www.ptc.com/appserver/common/account/secure/premiumAccount.jsp

  • How do I obtain a license file for Professional – Individual and Professor Edition licenses?

    Here’s how to install your software and request your license key:

    1. Have ready your:

    - Product Code from your Software Order Fulfillment Confirmation.

    - PTC web account login. If you have not yet created your Basic Account, please visit https://www.ptc.com/appserver/common/account/basic.jsp. 

    2. Install Mathcad.

    3. Once installation is complete, open Prime 2.0. You will see a ‘License Status’ button under the toolbar.

    4. Click the License Status button, and then click ‘Get License’ to open the Mathcad License Setup wizard.

    5. The Mathcad License Wizard will open to the Welcome screen. Click Next to continue.

    6. Enter the login information for the PTC Basic Account you created in step 1b and click Next. If you still need an account, follow the highlighted link in the wizard to create your account.

    - Enter your Product Code.

    - If you are requesting a Home Use license, check the appropriate box.

    - If you have purchased a Single User Upgrade, check the appropriate box and enter your prior version Product Code.

    7. Select which versions of Mathcad you want licensed and click Acquire License. After a few moments you should reach the Done screen, indicating that the license has been successfully installed. Click Exit.

  • I just purchased Prime 2.0 new - is there a video of how to license Mathcad Prime 2.0?

    Yes. For new customers, a video overview of the licensing process for Prime 2.0 can be viewed here (http://www.ptc.com/appserver/wcms/standards/fileothumbredirect.jsp?&im_dbkey=135710&im_language=en).

    A video of the Student licensing procedure for both Prime 2.0 and 15.0 at once can be viewed here (http://www.youtube.com/watch?v=vxM_90mRRZE).

    If you are an active support customer and simply downloaded Prime 2.0 as your maintenance entitlement, please follow these instructions (http://www.ptc.com/WCMS/files/137917/en/Existing_Customer_-_Prime_2_0_-_030512.pdf) to update your license file.

  • I still own a Single User version 11 through 14.0 and need a new license file.

    If you are still on a Single User version from 11 – 14.0, there are online tools to request help. Our goal is to ensure users on these versions are able to access and use the software, so we provide assistance for both installation and licensing issues.

    Please visit the Mathcad Support Center (http://www.ptc.com/support/mathcad_supportCenter.htm).

  • I uninstalled and reinstalled Mathcad, or applied a software update. Do I need a new license file?

    Floating and registered user licenses are unaffected when you uninstall and reinstall Mathcad, or apply a software update. If you have customized your options file (ptc.opt) to include or exclude a specific workstation, update the file accordingly. For more information on modifying the options file, see the Administrator's Guide.

    For all other license types – Individual, Student, Professor and Home Use - you must request a new license file if you have installed Mathcad to a new workstation or manually deleted your license file.

  • Is it possible to license and run Mathcad Prime 2.0 and 15.0 side-by-side?

    To run Mathcad 15.0 and Prime 2.0 side-by-side, first obtain your Prime 2.0 license file using the instructions above.

    Once this license file has been saved to your desktop, run the Mathcad 15.0 License Setup wizard by opening a command prompt (usually Start > Run > cmd) and typing “c:\Program Files\Mathcad\Mathcad 15\mathcad.exe” /license (make sure to include the quotes and all spaces).

    Point the wizard to your Prime 2.0 license file (C:\Program Files\Mathcad\Mathcad Prime 2.0\license\mathcad_license.dat).

    You can now run both Prime 2.0 and 15.0 at the same time.

  • What types of Mathcad licenses are available?

    There are three types of Mathcad Prime 2.0 licenses available for purchase: Floating, Individual (node locked), and Registered User.

    Floating License: Also known as a concurrent usage license, this allows only one user at a given time. Different users may use the software at different times, but only one person may use it at any given time.

    Node Locked License: Fixes the license to a specific machine, allowing it to only be used on that hardware, but comes at a reduced cost.

    Registered User License: Requires one license for each user of the product, but the license file resides on the server much like a floating license. This licensing option should be used only when a customer wants a separate license for each specific user (like a node locked license above) but wants to manage these licenses from a central server.