• Why buy SPSS from Hearne?

    Hearne Software has been selling and supporting SPSS since the 1980's. We are an official IBM partner and supply SPSS to leading universities & colleges, government departments and research institutes.

    Many sites offer SPSS Grad Packs for sale, but what if you have a question? Will you get a response? We offer all SPSS customers support via LIVE chat 24 hours on weekdays & extended hours on weekends assisting students with installation and licensing support on their personal machines. We also maintain up to date installation guides and FAQs. We won't leave you hanging for days, or ask you to create an account or log a case!

    Great prices
    We aim to keep our prices as low as possible to give students the best value for money. Let us know if you see the same product cheaper elsewhere.

    All our Grad Packs are fully downloadable, so you don't pay for shipping or wait for CDs to arrive. We keep a record of your authorization codes, in case you ever need them. We offer 6, 12 and 24 month options.
  • SPSS Product Features & Benefits - Before you buy

    Which SPSS Grad Pack should I buy?
    Please see information here on the features of the various Grad Pack editions.
    Generally, most Universities teaching SPSS have site license installations of SPSS "Premium" edition, if you want the same then buy the SPSS Grad Pack "Premium" edition, it comes with all SPSS modules enabled. SPSS Grad Pack "Standard" edition is suitable for most undergraduate courses, but SPSS Grad Pack "Base" edition should only be purchased if it's a specific requirement of your course. If in doubt check with your course coordinator. 

    Are Amos, Modeler or Data Entry available for Mac?
    Modeler and Data Entry are only available in Windows (32-bit or 64-bit) formats. Amos is only available for Windows 32-bit.

    What are the system requirements for SPSS Statistics?
    Please refer to the following pdf downloads for the system requirements for SPSS Statistics:
    SPSS Statistics version 22 - Mac
    SPSS Statistics version 22 - Windows
    SPSS Statistics version 24 - Mac
    SPSS Statistics version 24 - Windows
    SPSS Statistics version 25 - Mac
    SPSS Statistics version 25 - Windows

    How many machines can I install my SPSS Grad Pack on?
    A Grad Pack includes 2 activations to be used on 2 separate machines (1 activation per machine) provided you are the only user. Once activated you cannot de-activate or transfer activations to another machine.

    I already have an expired SPSS Grad Pack. How do I renew it?
    SPSS Grad Packs run for a fixed amount of time and cannot be renewed as such. If you are still a student and need access to SPSS again, you simply purchase a new Grad Pack for the required amount of time (6 months, 12 months or 2 years). If you buy the same version (eg version 24) you will not need to re-install the software - just run the License Authorization Wizard and use the new code. If you have any issues, click here for more FAQ's.

  • Online Ordering & Student Verification

    I have a coupon code for SPSS Grad Pack, but it doesn't work. What should I do?
    Please ensure you click 'Apply' after you enter the code, and confirm that the discount has been applied before moving to the next step. Coupon codes are not case-sensitive, but spaces do matter. Try typing it instead of copying and pasting. If you still have issues, please contact us via live chat if you need assistance.

    Do I have to use a student email address when ordering a SPSS Grad Pack?
    No, but it is highly recommended. For most orders, we will be able to detect the student email address and you will receive the codes within minutes. If we don't recognize the email address - don't worry - you can still order and we will process your student proof quickly.

    How do I send in my student proof for my SPSS Grad Pack purchase?
    If student verification is required, we will send you an email within 15 minutes of receiving your order. The email will contain a link to a pre-populated form. Simply upload your proof where indicated and submit.

    What types of student proof do you accept for a SPSS Grad Pack purchase?
    If we request additional student proof - all forms of proof must be dated and contain your full name and institution name. Acceptable forms of proof include confirmation of enrolment documents, a statement of fees/results, student card showing expiry dates, or a public link to your profile on the university's website.

    How long does it take to validate my student proof for my SPSS Grad Pack purchase?
    We are here 24 hours on weekdays & extended hours on weekends, so 99% of students are validated within 1 hour. If you have any questions, please contact us via live chat.

  • Downloading and installing SPSS

    I have placed a SPSS Grad Pack order, when will I receive the license codes/download links?
    Within 10 to 15 minutes after ordering, you can expect to receive an email from us with the download links for SPSS Grad Pack, if you used a student email address. If we need further proof of student status, you will also receive a link to upload the student proof. If you have not received anything, please check that the order was successfully placed and check your email account's spam/junk folders. Please contact us via live chat if you need any assistance.

    I have purchased a SPSS Grad Pack license, but I am directed to install a demo/trial version. Why is that?
    The SPSS installer is the same for both the temporary trial, and the full licensed version. If you have purchased a copy you will receive an authorization code (license code) which you can use to activate the features and time period you have paid for.

    How large is the SPSS Grad Pack download file? How long will it take to download?
    The size of the file depends on whether you are downloading the Windows or Mac version with the installer files ranging from 600-800MB.
    The time taken to download will depend on your internet speed, but should take around 10 minutes on cable/high speed DSL, and 30 minutes on slower broadband/3G connections.

    How do I install SPSS Grad Pack program?
    Please refer to our YouTube channel for videos to guide you through the process of downloading, installing & licensing SPSS Grad Pack

    I have downloaded the .zip file, but it says I need to buy Winzip. What do I do?
    Please see information here regarding zip files.

    I have installed SPSS Grad Pack program, but the installer wants to load again
    Please see information here on locating the installed program on your computer.

    I have Mac OSX 10.10 or 10.11 and I need to update Java to install SPSS Grad Pack
    Please see information here on updating the required Java version.

    My Mac computer says "'SPSS_Statistics_Installer' is damaged and can't be opened. You should eject the disk image". What do I do?
    Please see information here about allowing the installer to run.

    When Installing SPSS on my windows machine I get a message saying "Error 1311"?
    Please see information here on how to fix the error.

    Where do I find the SPSS Grad Pack Programs that I have installed?
    By default (unless you override it in the installation) this is installed in Program Files\IBM\SPSS\Statistics\ - it is therefore available under windows-Start >All Programs > IBM > SPSS Statistics
    Mac OSX:
    By default (unless you override it in the installation) this is installed in Macintosh HD\Statistics\25 (or replace the 25 with the relevant version number). It is therefore available by opening Finder and choosing Applications > IBM.

  • Licensing and activation issues

    When licensing SPSS Grad Pack, I cannot enter my authorization code because the field is too small and can't be selected. What do I do?
    This is due to display settings on your computer. Please see the steps to resolve here.

    When I enter my authorization code, it says 'invalid license code'. What can I do?
    A valid SPSS authorization code is always 20 characters in length and only made up of any numbers 0-9 and any lowercase letters a-f. You should take care not to enter spaces or punctuation marks in the field. Please check carefully if you receive the message 'invalid license code'. If you typed the code in, try copying and pasting. If pasted, try typing. If you still have issues, contact us via live chat.

    When I start SPSS, I receive a licensing error (error code 2085 - symptom 37 / 2072 - symptom 4 / 7003 / 7001 / 2). What should I do?
    If you have a valid license code, you should complete these licensing steps. If you continue to have problems, please contact us via live chat. Please note if you have already completed a 14 day trial, you cannot extend it by re-installing the program. Please purchase a license by clicking here.

    I already have SPSS installed, how do I update my license code?
    Please locate the SPSS License Authorization Wizard installed on your computer. Please run the wizard (Windows users should start it by right-clicking and choosing 'Run As Administrator') and complete the steps, entering your authorization code when prompted.

    When I start my SPSS Grad Pack, I receive the error "Attempt to connect to a remote server failed inet: local computer". What do I do?
    This could be an unsupported version of the Mac OSX operating system or another problem. Please see information here to fix this problem.

    When I start my SPSS Grad Pack program I receive the message “No licenses found for Product Name (i.e. 9001=SPSS Student Version 16.0”), even though I have run the License Authorization Wizard. What do I do?
    The license options file may have not installed properly. Please follow the instructions here to resolve the problem.

    I have installed AMOS on Windows and when it asks me to get a license now, I get an error message that says "please run this utility from your product's installation folder.(echoid.dat)" and the License Authorization Wizard never appears. What is going on?
    This issue is caused by the 'echoid.dat' file is not being installed during the Statistics installation.

    Download the file echoid.zip. Once downloaded right click file echoid.zip and select extract all. Locate the file echoid.dat in the extracted folder.

    Move the file from your Desktop to the applications installation directory. You can do this by dragging and dropping the file on to the desktop into the SPSS/AMOS directory or by copying and pasting the file from your desktop into the SPSS/AMOS directory. Below is a list of the default directories; or you can also open the directory by right clicking on your programs launch icon and select "open file location".
        AMOS Default installation directory:
        C:\Program Files\IBM\SPSS\Amos\<version>
        C:\Program Files (x86)\IBM\SPSS\Amos\<version>

    Find License Authorization Wizard shortcut and right click and choose Run As Admin. The license wizard is found by clicking on start, all programs, and the given programs folder.

    When I license my SPSS Grad Pack product, I receive the message "Authorization failed. You are not authorized to generate any more licenses". How can I install it?
    You are permitted to activate the SPSS Grad Pack twice during the license term. If you attempt to activate it for a third time without contacting us, the registration will fail. If you have exceptional circumstances requiring a third activation, please contact us to discuss. If you require it activated on more machines, you will need to buy a second license.

    How do I tell which modules of SPSS have been activated by my license?
    Run the license authorisation wizard to view the installed licenses and their expiry dates.

    Once installed where on my computer do I find the SPSS Grad Pack license authorization wizard?
    By default (unless you override it in the installation) this is installed in Program Files\IBM\SPSS|Statistics\ and is therefore available under Windows - Start > All Programs > IBM > SPSS Statistics License Authorization Wizard.
    Mac OSX:
    By default (unless you override it in the installation) this is installed in Macintosh HD\Statistics\25 (or replace the 25 with the relevant version number). It is therefore available by opening Finder and choosing Applications > IBM.

    How do I change the language settings in SPSS? 
    To change the language settings, open the program, then select the 'Edit' menu, then choose 'Options' > 'Language' tab.

    When I launch SPSS, I receive the message “The application has failed to start because its side-by-side configuration is incorrect
    To fix this, you need to run the Microsoft Visual C++ Redistributable libraries. Please see the instructions here.

    I can open SPSS on my Mac, but it is slow to start and/or there are menu options missing.
    Please note that you will only have access to the menu options which correspond to the license you have purchased (eg Base, Standard or Premium). However, if menu options disappear or become corrupted, or SPSS is slow to start, you may need to reset your SPSS Preferences. This applies to Mac only. To fix this, please see the instruction video here. The steps are also listed in the description under the video.