• Why buy SPSS from Hearne?

    Experience
    Hearne Software has been selling and supporting SPSS since the 1980's. We are an official IBM partner and supply SPSS to leading universities & colleges, government departments and research institutes.

    Support
    Many sites offer SPSS Grad Packs for sale, but what if you have a question? Will you get a response? We offer all SPSS customers support via LIVE chat 24 hours on weekdays & extended hours on weekends assisting students with installation and licensing support on their personal machines. We also maintain up to date installation guides and FAQs. We won't leave you hanging for days, or ask you to create an account or log a case!

    Great prices
    We aim to keep our prices as low as possible to give students the best value for money. Let us know if you see the same product cheaper elsewhere.

    Products
    All our Grad Packs are fully downloadable, so you don't pay for shipping or wait for CDs to arrive. We keep a record of your authorization codes, in case you ever need them. We offer 6, 12 and 24 month options.
  • Product Features & Benefits - Before you buy

    Which SPSS Grad Pack should I buy?
    Please see information here on the features of the various Grad Pack editions.
    Generally, most Universities teaching SPSS have site license installations of SPSS "Premium" edition, if you want the same then buy the SPSS Grad Pack "Premium" edition, it comes with all SPSS modules enabled. SPSS Grad Pack "Standard" edition is suitable for most undergraduate courses, but SPSS Grad Pack "Base" edition should only be purchased if it's a specific requirement of your course. If in doubt check with your course coordinator. 

    What are the system requirements for SPSS Statistics?
    Please refer to the following pdf downloads for the system requirements for SPSS Statistics:
    SPSS Statistics version 24 - Mac
    SPSS Statistics version 24 - Windows
    SPSS Statistics version 25 - Mac
    SPSS Statistics version 25 - Windows

    How many machines can I install my SPSS Grad Pack on?
    A Grad Pack includes 2 activations to be used on 2 separate machines (1 activation per machine) provided you are the only user. Once activated you cannot de-activate or transfer activations to another machine.

    How do I renew my expired SPSS Grad Pack?
    If you are still a student and need access to SPSS again, you simply purchase a new Grad Pack for the required amount of time (6 months, 12 months or 2 years). If you buy the same version (eg version 25) you will not need to re-install the software - just run the License Authorization Wizard and use the new code. For instructions on entering your code into the License Authorization Wizard, see here for Windows and Mac.

    Is Amos available for Mac?
    Amos is only available for Windows 32-bit.
     

  • Online Ordering & Student Verification

    Do I have to use a student email address when ordering a SPSS Grad Pack?
    No, but it is highly recommended. For most orders, we will be able to detect the student email address and you will receive the codes within minutes. If we don't recognize the email address - don't worry - you can still order and we will process your student proof quickly.

    How do I send in my student proof for my SPSS Grad Pack purchase?
    If student verification is required, we will send you an email within 15 minutes of receiving your order. The email will contain a link to a pre-populated form. Simply upload your proof where indicated and submit.

    What types of student proof do you accept for a SPSS Grad Pack purchase?
    If we request additional student proof - all forms of proof must be dated and contain your full name and institution name. Acceptable forms of proof include any one of the following: confirmation of enrolment documents, a statement of fees/results, student card showing expiry dates, or a public link to your profile on the university's website.

    How long does it take to validate my student proof for my SPSS Grad Pack purchase?
    We are here 24 hours on weekdays & extended hours on weekends, so 99% of students are validated within 1 hour. If you have any questions, please contact us via live chat.

  • Downloading and Installing


    I have placed a SPSS Grad Pack order, when will I receive the license codes/download links?
    Within 10 to 15 minutes after ordering, you can expect to receive an email from us with the download links for SPSS Grad Pack, if you used a student email address. If we need further proof of student status, you will also receive a link to upload the student proof. If you have not received anything, please check that the order was successfully placed and check your email account's spam/junk folders. Please contact us via live chat if you need any assistance.

    How large is the SPSS Grad Pack download file? How long will it take to download?
    The size of the file depends on whether you are downloading the Windows or Mac version with the installer files ranging from 600-800MB.
    The time taken to download will depend on your internet speed, but should take around 10 minutes on cable/high speed DSL, and 30 minutes on slower broadband/3G connections.

    How do I install my SPSS Grad Pack?
    Please refer to our YouTube channel for videos to guide you through the process of downloading, installing & licensing SPSS Grad Pack

    I am trying to open the SPSS Grad Pack, but the installer wants to load again
    Please see information here on locating the installed program on your computer.

    My Mac computer says "'SPSS_Statistics_Installer' is damaged and can't be opened. You should eject the disk image". What do I do?
    Please see information here about allowing the installer to run.

    Where do I find the SPSS Grad Pack that I have installed?
    Windows:
    By default (unless you override it in the installation) this is installed in Program Files\IBM\SPSS\Statistics\ - it is therefore available under Windows>Start >All Programs > IBM > SPSS Statistics
    Mac OSX:
    By default (unless you override it in the installation) this is installed in Macintosh HD\Statistics\25 (or replace the 25 with the relevant version number). It is therefore available by opening Finder and choosing Applications > IBM > SPSS > Statistics > 25.

  • Licensing and Activating

    What does "2 Activations" mean?

    IBM restricts Grad Pack licenses to 2 activations to be used on 2 separate machines (1 activation per machine) provided you are the only user of the license on both machines. Once activated you cannot de-activate or transfer activations to another machine. De-activations and transferability are features limited to more expensive Commercial licenses which are $1000's per annum.

     

    Upon installation, SPSS extracts your machine's "lock-code" (a unique identifier for your machine) which it uses to activate your license. In the event of computer hardware changes (e.g. reformatting or replacing your hard drive) or updates to your operating system (i.e. updating Mac OSX), a new lock-code may be created by your machine. For your SPSS license to work with your new lock-code an additional activation is required.

     

    If one of your activations remains unused, you can use it to license SPSS on your machine. Otherwise, you will need to purchase a new license.

     

    To activate SPSS you will need to open the License Authorization Wizard following the instructions below:

     

    Mac users

    Windows users



    When I enter my authorization code, it says 'invalid license code'. What can I do?
    A valid SPSS authorization code is always 20 characters in length and only made up of any numbers 0-9 and any lowercase letters a-f. You should take care not to enter spaces or punctuation marks in the field. Please check carefully if you receive the message 'invalid license code'. If you typed the code in, try copying and pasting. If pasted, try typing. If you still have issues, contact us via live chat.

    When I start SPSS, I receive a licensing error (error code 2085 - symptom 37 / 2072 - symptom 4 / 7003 / 7001 / 2). What should I do?
    If you have a valid license code, you should complete these licensing steps. If you continue to have problems, please contact us via live chat.

    I already have SPSS Grad Pack installed, how do I update my license code?
    Please locate the SPSS License Authorization Wizard installed on your computer. Please see our instructions for Mac or Windows.

    When I start my SPSS Grad Pack, I receive the error "Attempt to connect to a remote server failed inet: local computer". What do I do?
    This could be an unsupported version of the Mac OSX operating system or another problem. Please see information here to fix this problem.

    When I license my SPSS Grad Pack product, I receive the message "Authorization failed. You are not authorized to generate any more licenses". How can I install it?
    You are permitted to activate the SPSS Grad Pack twice during the license term. If you attempt to activate it for a third time without contacting us, the registration will fail. If you have exceptional circumstances requiring a third activation, please contact us to discuss. If you require it activated on more machines, you will need to buy a second license.

    How do I tell which modules of SPSS have been activated by my license?
    Run the License Authorisation Wizard to view the installed licenses and their expiry dates.

    How do I change the language settings in SPSS? 
    To change the language settings, open the program, then select the 'Edit' menu, then choose 'Options' > 'Language' tab.

    When I launch SPSS, I receive the message “The application has failed to start because its side-by-side configuration is incorrect
    To fix this, you need to run the Microsoft Visual C++ Redistributable libraries. Please see the instructions here.

    I can open SPSS on my Mac, but it is slow to start and/or there are menu options missing.
    Please note that you will only have access to the menu options which correspond to the license you have purchased (eg Base, Standard or Premium). However, if menu options disappear or become corrupted, or SPSS is slow to start, you may need to reset your SPSS Preferences. This applies to Mac only. To fix this, please see the instruction video here. The steps are also listed in the description under the video.

    I have installed Amos on Windows and when it asks me to get a license now, I get an error message that says "please run this utility from your product's installation folder.(echoid.dat)" and the License Authorization Wizard never appears. What is going on?
    This issue is caused by the 'echoid.dat' file is not being installed during the Statistics installation.

    Download the file echoid.zip. Once downloaded right click file echoid.zip and select extract all. Locate the file echoid.dat in the extracted folder.

    Move the file from your Desktop to the applications installation directory. You can do this by dragging and dropping the file on to the desktop into the SPSS/AMOS directory or by copying and pasting the file from your desktop into the SPSS/AMOS directory. Below is a list of the default directories; or you can also open the directory by right clicking on your programs launch icon and select "open file location".
           
        AMOS Default installation directory:
        ---------------------------------------------------
        C:\Program Files\IBM\SPSS\Amos\<version>
        C:\Program Files (x86)\IBM\SPSS\Amos\<version>

    Find License Authorization Wizard shortcut and right click and choose Run As Admin. The license wizard is found by clicking on start, all programs, and the given programs folder.