Mathcad Prime NZ FAQs
Can I still run Mathcad if the workstation is not connected to a network?
- License can be borrowed only with floating license file
- Configure license server with borrowable license file, license file with BORROW key word
- Launch Mathcad Prime > Click Mathcad Button
> Select Mathcad Options... > In Mathcad Options dialog box select License tab and then click Borrow
- Once the license is borrowed the feature will turn to Return
- The maximum borrowing period is 07 days
- Mathcad automatically selects the maximum borrowing period
How do I create an account on PTC.com?
A Basic account can be created here: https://www.ptc.com/appserver/common/account/basic.jsp.
If you are an acadmic user, please create your account here: https://www.ptc.com/appserver/common/account/ptcacademic.jsp.
In order to access software downloads, licensing tools and other maintenance entitlements, you will need to upgrade your Basic account to a Customer Support account. This can be done here: https://www.ptc.com/appserver/common/account/secure/premiumAccount.jsp
How do I obtain a license file for Professional – Individual and Professor Edition licenses?
I don't have Internet access where I installed Mathcad. How do I request a license file?
From another computer with internet access, browse to the Mathcad License Management (PTC licensing app) https://my.ptc.com/licensing/
I installed a trial version of Mathcad. How do I update my installation once I buy Mathcad?
1. Create a Standard Host in the Manage Licensing app.
2. Retrieve and download License Files in the Manage Licensing app.
3. Please follow the steps below to apply the license to your software:
2. Click on the M symbol located on the top left corner
3. Select Options from the dropdown menu
4. This action will prompt a dialog box to appear. Navigate to the License tab at the bottom left. Under License Configuration, select File and locate the license file that has been provided to you (ensure that you have saved the license file to either your desktop or downloads folder).
I just purchased Prime 12.0 new - is there a video of how to license Mathcad Prime 12.0?
I still own a Single User version 11 through 14.0 and need a new license file.
If you are still on a Single User version from 11 – 14.0, there are online tools to request help. Kindly login your PTC licensing app to obtain a new license file or to request support.
I uninstalled and reinstalled Mathcad, or applied a software update. Do I need a new license file?
Floating and registered user licenses are unaffected when you uninstall and reinstall Mathcad, or apply a software update. If you have customized your options file (ptc.opt) to include or exclude a specific workstation, update the file accordingly. For more information on modifying the options file, see the Administrator's Guide.
For all other license types – Individual, Student, Professor and Home Use - you must request a new license file if you have installed Mathcad to a new workstation or manually deleted your license file.
If I'm upgrading from a prior version, do I need a new license file?
Yes, you must request a new license file to use with Mathcad Prime 12.0.
Is it possible to license and run Mathcad Prime 2.0 and 15.0 side-by-side?
To run Mathcad 15.0 and Prime 2.0 side-by-side, first obtain your Prime 2.0 license file using the instructions above.
Once this license file has been saved to your desktop, run the Mathcad 15.0 License Setup wizard by opening a command prompt (usually Start > Run > cmd) and typing “c:\Program Files\Mathcad\Mathcad 15\mathcad.exe” /license (make sure to include the quotes and all spaces).
Point the wizard to your Prime 2.0 license file (C:\Program Files\Mathcad\Mathcad Prime 2.0\license\mathcad_license.dat).
You can now run both Prime 2.0 and 15.0 at the same time.
My Mathcad (Express) won’t install. The little help icon pop-up says I need Microsoft .NET Framework 4 to complete the installation. Where do I get this?
You can download the Microsoft .NET Framework 10.0 standalone installer from the link below (does not require an Internet connection during installation)
What types of Mathcad licenses are available?
There are two types of Mathcad Prime 12.0 licenses available for purchase: Floating, and Individual (node locked) user.
Floating License: Also known as a concurrent usage license, this allows only one user at a given time. Different users may use the software at different times, but only one person may use it at any given time.
Node Locked License: Fixes the license to a specific machine, allowing it to only be used on that hardware, but comes at a reduced cost.
Where can I find the most commonly used Mathcad licensing tools?
The Mathcad licensing tools have been consolidated in the Mathcad Licensing App (https://my.ptc.com/licensing/https://my.ptc.com/licensing/).
